Effective date: September 24, 2026
Last updated: September 24, 2026
LinenWonder ships linen fashion and lifestyle products to selected destinations. This policy explains delivery countries, order processing, shipping methods, tracking, customs and delayed or damaged shipments.
Information, available shipping methods and charges shown at checkout take priority where they differ from the general estimates in this policy.
1. Delivery countries
We ship to destinations available at checkout. Availability may vary by destination, product, carrier restrictions, customs requirements and logistical conditions. Remote areas, islands, military addresses and PO boxes may have limited options.
2. Order processing
Orders are generally processed within 7–10 business days, excluding weekends and public holidays. Processing begins after payment has been authorised and delivery information has been confirmed. Products requiring additional preparation time will state that information on the product page where applicable.
High order volume, holidays, promotions and events outside our reasonable control may extend processing time.
3. Shipping methods and delivery estimates
Available methods, fees and estimated delivery times are shown at checkout. Delivery estimates generally begin after processing is complete and the order has been handed to the carrier.
| Destination | Estimated delivery |
|---|---|
| United States | 10–14 days, or as shown at checkout |
| United Kingdom | 10–14 days, or as shown at checkout |
| EU/EEA and other supported destinations | As shown at checkout |
Delivery estimates are not guaranteed unless a guaranteed date is expressly provided. Orders containing multiple products may be shipped separately.
4. Tracking and address accuracy
Where tracking is available, information will be sent to the email address associated with the order. Customers are responsible for providing a complete and accurate address. If you notice an error, contact contact@linenwonder.com immediately. An address change cannot be guaranteed after processing or dispatch.
5. Customs, VAT and import charges
International orders may be subject to import duties, VAT, customs-clearance fees or carrier handling charges. Unless otherwise stated at checkout, customers are responsible for destination-country charges legally payable by the recipient.
LinenWonder does not control individual customs policies, tax rates or processing times. If a parcel is refused or abandoned because applicable charges are not paid, any refund or reshipping arrangement will be handled under our Refund and Returns Policy and applicable law.
6. Delays, lost parcels and damaged shipments
Delays may result from carrier disruption, severe weather, customs processing, public holidays, strikes, government restrictions, inaccurate delivery details or other events outside our reasonable control.
If tracking has not updated for an unusually long period or indicates a parcel may be lost, email contact@linenwonder.com with your order and tracking numbers.
Damaged packages
If a package appears damaged, photograph the packaging and product as soon as reasonably possible and contact us. For damaged, incorrect, faulty or non-conforming products, we will provide the remedy required under our Returns Policy and applicable law.
7. Undeliverable packages
If a carrier cannot deliver because the recipient is unavailable, the address is incorrect, customs requirements are incomplete or another requirement is unmet, the carrier may attempt redelivery, hold the parcel for collection or return it to the sender. Additional shipping costs may apply to resend a parcel where permitted by law.
8. Contact
For questions about linen delivery, tracking or an order, contact contact@linenwonder.com and include your order number.